FAQ'S

CAN I ORDER BY TELEPHONE OR FAX?

You may order by telephone as long as you agree to allow us to complete the requested personal registration and payment details (Mastercard, Visa or Amex) on your behalf. You will still be sent an automated confirmation email and receive updates on the status of your order just as you would if you had placed your order online.

We do not accept orders by fax.

I DO NOT LIVE IN AUSTRALIA, CAN I STILL ORDER FROM YOU?

At this stage we do not offer overseas shipping, however we would be more than happy to assist in quoting for International Delivery. Please contact us via email at home@theboathousegroup.com.au to discuss.

CAN I USE A BOATHOUSE GIFT CARD I HAVE BEEN GIVEN TO PURCHASE ONLINE?

At this stage, this is not an option when purchasing from the online store. You are able to redeem your Boathouse gift card instore at anytime or at any of our venues for dining, homewares + accommodation.

CAN I PURCHASE AN E-GIFT CARD?

Yes! We now offer digital gift cards, please select digital gift card from the drop down before adding to cart. Please note, digital gift cards will be emailed to the email provided. If your order for a digital gift card is placed after 4pm, your digital gift card will be emailed the following business day.

DOES YOUR WEBSITE SHOW IF ITEMS ARE OUT OF STOCK?

We try to always ensure the accuracy of our stock levels, however there may be some instances where orders may be placed before inventory levels are updated. If you place an order for a product that is deemed to be out of stock or unavailable, you will be contacted and updated on approximate lead times or offered a full refund.

CAN YOU GIFT WRAP ITEMS I ORDER ONLINE?

Absolutely! We would love to gift wrap your purchase for you. There will be an option at check out where you can choose to have your item gift wrapped, there is no fee for this. Furniture or large homewares items are not able to be gift wrapped, however will be sufficiently packaged to prevent breakages during its travel to you.

ARE MY PAYMENT DETAILS HANDLED SECURELY?

We take security of your personal information + payment details seriously, and our site is secured accordingly.

HOW MUCH DO YOU CHARGE FOR DELIVERY?

Orders are dispatched with Australia Post.

PRICES

All prices quoted online include GST. All prices quoted online exclude shipping and delivery charges.

CAN I ORDER ONLINE AND COLLECT MY ITEMS FROM YOUR VENUES?

Yes! You can select ‘Pick up’ at checkout.
Due to our Online Store being operated separately to our cafes and venues, we are only able to offer collection from The Boathouse Home store, located at 1 Beach Road, Palm Beach, NSW 2108 Australia. The store is open 9am - 4pm daily. Alternatively, normal shipping methods are available.

CAN ORDERS BE SENT TO MY PO BOX ADDRESS?

Due to our courier service requiring a signature on delivery, orders can only be sent to residential or business addresses within Australia – unfortunately a PO Box address does not fall within this category.

WHAT IS THE RETURN AND EXCHANGE POLICY?

We do not offer refunds for incorrect choice or change of mind of an item.
We do happily issue a credit note if the item is returned in perfect condition within 10 days of purchase. Please choose carefully as we do not offer refunds or exchanges for sale or discounted items.

I HAVE RECEIVED A FAULTY OR DAMAGED ITEM, WHAT SHOULD I DO?

We carefully pack all orders to ensure that your items arrive to you in the best condition. In the event that your order arrives damaged, faulty or incorrect, you must contact our office within 48 hours of your order being signed for.We will provide instructions on how to return items and arrange immediate delivery of any faulty, incorrect or damaged items. Our online store office is only open during weekday business hours for any enquiries. For all damaged or faulty goods images MUST be provided.

Please contact us on:

Ph: (02) 8076 7578 home@theboathousegroup.com.au

Additional questions

If we were unable to answer your questions above, you can contact us:

Ph: (02) 8076 7578 home@theboathousegroup.com.au